Every day is another step toward Eric's goals: to be part of America's top service department, leading the way in Customer Satisfaction Index. As a Service Manager, he understands the value of teamwork. He's involved in another team, too: he's the father of six boys! If you can help manage a team like that, you can probably do just about anything! Eric thoroughly enjoys his daily interaction with service guests and other members of the Subaru service team. Sometimes it's fast-paced and demanding, but Kocourek professionals like Eric, who value working together, are trained to handle every challenge. He remembers well the words of Vince Lombardi: "Winning isn't everything, it's the only thing" and he's very much aware that, when guests receive a memorable service experience, everyone wins.
