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The health and safety of our team members and community is our #1 priority. We are closely following the Center for Disease Control and Prevention regarding the outbreak of COVID-19. Kocourek Automotive is actively implementing various procedures to ensure we meet guest needs all while doing our part to keep our team members and community safe. We are COVID ready.
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NO CONTACT SERVICE DROP-OFF AREA
·     Signage will be posted at each designated area for guest to drop off their vehicle keys to limit person-to-person contact.
ADVISOR PROCESS
·     Wear form fitting nitrile or latex gloves - changed after every vehicle to Guest cross-contamination.
·     Use disinfecting wipes to clean high-touch areas of each desk after each guest visit.
CLEANING THE GUEST VEHICLES BEFORE TECHNICIANS AND BEFORE RETURNING TO GUESTS
·     Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o  Exterior and Interior driver side door handles
o  Steering wheel - including buttons
o  Gear Selector - Dial and Handles
o  Radio/HVAC areas
o  Touchscreens
o  Start/Stop buttons
o  Driver door armrest and window, seat, mirror controls
o  Rearview mirror, seatbelt buckle and anchor
o  Key or Key fob
o  Depending on vehicle type - ensure all other key touchpoints are sanitized
·     Technicians wear form fitting nitrile or latex gloves while servicing the vehicle and change after each vehicle to stop cross-contamination.
·     Use seat covers, steering wheel covers and floor mats.
GUEST WAITING AREA
·     Use disinfecting wipes to clean high-touch areas cleaned hourly or more often based on use
·     6ft between all seating
·     Temporarily suspended all complimentary food and beverages
·     Removed all magazines and papers
·     Doors/Handles are wiped continuously throughout the day
SHUTTLE DRIVER AND SHUTTLE CLEANING PROCESS
·     Wear form fitting nitrile or latex gloves when disinfecting a vehicle - change after every Guest drop-off to stop cross-contamination
·     Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o  Exterior and Interior driver side door handles
o  Steering wheel - including buttons
o  Gear Selector - Dial and Handles
o  Radio/HVAC areas
o  Touchscreens
o  Start/Stop buttons
o  Driver door armrest and window, seat, mirror controls
o  Rearview mirror, seatbelt buckle and anchor
o  Key or Key fob
o  Depending on vehicle type - ensure all other key touchpoints are sanitized
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SALES DEPARTMENT
·     Use disinfecting wipes to clean each desk after each Guest visit
·     At home test-drives available upon request
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FINANCE DEPARTMENT
·     Use disinfecting wipes to clean each desk/area after each Guest visit
·     Minimum person-to-person contact finance delivery process
·     Guest signing options for no-contact paperwork delivery
SALES VEHICLES - BEFORE AND AFTER TEST-DRIVES AND TRADE APPRAISALS
·     No attending test-drives until further notice
·     Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o  Exterior and Interior driver side door handles
o  Steering wheel - including buttons
o  Gear Selector - Dial and Handles
o  Radio/HVAC areas
o  Touchscreens
o  Start/Stop buttons
o  Driver door armrest and window, seat, mirror controls
o  Rearview mirror, seatbelt buckle and anchor
o  Key or Key fob
o  Depending on vehicle type - ensure all other key touchpoints are sanitized
CLEAN FOR DELIVERY
·     Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o  Exterior and Interior driver side door handles
o  Steering wheel - including buttons
o  Gear Selector - Dial and Handles
o  Radio/HVAC areas
o  Touchscreens
o  Start/Stop buttons
o  Driver door armrest and window, seat, mirror controls
o  Rearview mirror, seatbelt buckle and anchor
o  Key or Key fob
Depending on vehicle type - ensure all other key touchpoints are sanitized
