The health and safety of our team members and community is our #1 priority. We are closely following the Center for Disease Control and Prevention regarding the outbreak of COVID-19. Kocourek Automotive is actively implementing various procedures to ensure we meet guest needs all while doing our part to keep our team members and community safe. We are COVID ready.
NO CONTACT SERVICE DROP-OFF AREA
· Signage will be posted at each designated area for guest to drop off their vehicle keys to limit person-to-person contact.
ADVISOR PROCESS
· Wear form fitting nitrile or latex gloves - changed after every vehicle to Guest cross-contamination.
· Use disinfecting wipes to clean high-touch areas of each desk after each guest visit.
CLEANING THE GUEST VEHICLES BEFORE TECHNICIANS AND BEFORE RETURNING TO GUESTS
· Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o Exterior and Interior driver side door handles
o Steering wheel - including buttons
o Gear Selector - Dial and Handles
o Radio/HVAC areas
o Touchscreens
o Start/Stop buttons
o Driver door armrest and window, seat, mirror controls
o Rearview mirror, seatbelt buckle and anchor
o Key or Key fob
o Depending on vehicle type - ensure all other key touchpoints are sanitized
· Technicians wear form fitting nitrile or latex gloves while servicing the vehicle and change after each vehicle to stop cross-contamination.
· Use seat covers, steering wheel covers and floor mats.
GUEST WAITING AREA
· Use disinfecting wipes to clean high-touch areas cleaned hourly or more often based on use
· 6ft between all seating
· Temporarily suspended all complimentary food and beverages
· Removed all magazines and papers
· Doors/Handles are wiped continuously throughout the day
SHUTTLE DRIVER AND SHUTTLE CLEANING PROCESS
· Wear form fitting nitrile or latex gloves when disinfecting a vehicle - change after every Guest drop-off to stop cross-contamination
· Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of guest vehicles:
o Exterior and Interior driver side door handles
o Steering wheel - including buttons
o Gear Selector - Dial and Handles
o Radio/HVAC areas
o Touchscreens
o Start/Stop buttons
o Driver door armrest and window, seat, mirror controls
o Rearview mirror, seatbelt buckle and anchor
o Key or Key fob
o Depending on vehicle type - ensure all other key touchpoints are sanitized
SALES DEPARTMENT
· Use disinfecting wipes to clean each desk after each Guest visit
· At home test-drives available upon request
FINANCE DEPARTMENT
· Use disinfecting wipes to clean each desk/area after each Guest visit
· Minimum person-to-person contact finance delivery process
· Guest signing options for no-contact paperwork delivery
SALES VEHICLES - BEFORE AND AFTER TEST-DRIVES AND TRADE APPRAISALS
· No attending test-drives until further notice
· Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o Exterior and Interior driver side door handles
o Steering wheel - including buttons
o Gear Selector - Dial and Handles
o Radio/HVAC areas
o Touchscreens
o Start/Stop buttons
o Driver door armrest and window, seat, mirror controls
o Rearview mirror, seatbelt buckle and anchor
o Key or Key fob
o Depending on vehicle type - ensure all other key touchpoints are sanitized
CLEAN FOR DELIVERY
· Use non-bleach, non-scented disinfecting wipes to clean high-touch areas of Guest vehicles:
o Exterior and Interior driver side door handles
o Steering wheel - including buttons
o Gear Selector - Dial and Handles
o Radio/HVAC areas
o Touchscreens
o Start/Stop buttons
o Driver door armrest and window, seat, mirror controls
o Rearview mirror, seatbelt buckle and anchor
o Key or Key fob
Depending on vehicle type - ensure all other key touchpoints are sanitized
